Practice Responsibilities

Standards of Care

The practice is devoted to achieving and maintaining a quality health service to meet your requirements.

You will be treated as an individual and will be afforded courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs will be honoured.
Normally we will answer the telephone promptly and courteously.
You have a right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness etc). We will offer medical advice and information for the promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A charge may be made.
Home visits will be made when requested and if a doctor feels that you are not well enough to attend the surgery. The final decision rests with the doctor.
We may give you test results when you telephone the surgery for them, or you may be asked to make an appointment with the doctor to discuss them.
On registering as a new patient, you will be offered a health check with the nurse.
If your doctor believes you need a second opinion, then they will arrange this.
Repeat prescriptions will normally be ready within 48 hours; however, it could be longer depending on weekends and bank holidays.
Routine referral letters for hospital appointments will normally be dispatched within three working days of the referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a handwritten note for the patient to take to the hospital.

We ask that you treat our doctors and all practice staff with courtesy and respect.
The first hour of the morning can be extremely busy. Please keep telephone calls brief. If possible, leave routine calls till later in the day.
You are responsible for your own health and that of your children. Please take the advice given to you at the practice.
Let us know immediately if you change your address or name and remember to give your phone number and postcode.
Please speak to a member of staff if you wish to see your medical records. This can then be arranged with your doctor. There may be a fee payable.
Please contact the surgery before 10.00am for a home visit during the day.
Please telephone or call into the surgery after 10.30am for the results of any tests you have had.
Please read our practice booklet and browse this website to get the best out of our services available.
Please feel free to discuss any medical matter with the doctor, including asking for a second opinion.
Please let us know if you are unable to keep an appointment. We can then offer this appointment to someone else.
Requests for repeat prescriptions should be submitted in writing only, either by hand, post or fax. No telephone requests, please.
Where an appointment or acknowledgement of a routine referral for a hospital appointment is not received within six weeks, please contact the hospital concerned.